Refund Policy

30-day money-back guarantee

We want you to love teaching with Sequence/OS. If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason.

Free trial

New subscriptions start with a 7-day free trial. You are not charged until the trial ends, and you can cancel at any time from your account settings without any charge.

How to request a refund

Refunds are processed by our payment provider, Stripe, which acts as the Merchant of Record for Sequence/OS purchases. Your bank statement will showLINK.COM* SEQUENCE/OSalongside our name. To request a refund:

1. Open the Subscription page in your account and click Manage billing to view your invoices.
2. Or email us at hello@sequenceos.app with your order date and we'll process the refund for you.

Cancellations

You can cancel your subscription at any time from the Subscription page in your account. Cancellation takes effect at the end of the current paid period; you keep full access until then. No further charges will be made.

Subscriptions bought in the iPhone app

If you subscribed inside the Sequence/OS iPhone app, Apple handles that payment. Manage or cancel it in your Apple ID subscription settings, and request a refund through Apple's own refund process. We cannot refund an App Store purchase on Apple's behalf.

Refunds for class bookings

This policy covers your Sequence/OS subscription. Money a student pays for a yoga class is a separate matter between the student and the teacher.

• Class payments go to the teacher's own Stripe account, not to Sequence/OS.
• Students should contact their teacher, whose contact address is on their booking page and on every confirmation email.
• When a teacher cancels a class, everyone booked is emailed and the teacher chooses between a Stripe refund and carrying the payment over to another class.
• A refunded class payment is returned in the currency it was paid in, to the original card, usually within 5 to 10 business days.

Processing time

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the funds to appear.